Industry News
Successful Customer Service Tools
Patience/Good listener Must be able to take the time to listen and hear what the customer needs. Must be able to identify, repeat, rephrase what customer is saying to guide in the right direction Product knowledge If you are guiding customers you must know what products your company offers and what they do. If you direct customers to the right
How to Manage Family and Friends
Every year more and more individuals are striving to get into the business of owning their own business. Our culture and younger generation want to get away from the “rut” of everyday life at the office. They want to be in charge of their own destinies without having to show up at the office every day and be told what
How to Motivate Your Employees
As a new business owner and entrepreneur, you are ready to set the world on fire. You have a strong urge that motivates you to put in as many hours and accomplish as many tasks as possible in your 24 hour day. Sadly, this may be one-sided enthusiasm that may not be shared with your employees. Managers are finding it
The importance of keeping good business records
Maintaining a good set of business records can be very trying busy work and is often neglected for any number of reasons. Yet, in order to be successful and ensure that your business is prepared in the event of an IRS tax audit, It is extremely crucial that you have your important documents available for review. The IRS advises businesses
Building Employee Trust
Operating a company or organization without employee trust can be detrimental to the success of a business. It is imperative that employees feel respected in order to respect their management and feel respected and valued. Honesty, concise, clear and open lines of communication are a good start towards earning this trust. Some steps that may be helpful in attaining this
Good Customer Service
Good customer service is required for every customer every time. Customer service is that assistance and advice you provide to those who buy or use your products or services. It is a critical piece of your successful business. Satisfied customers are repeat customers and repeat customers can save you 6-7 times the cost of acquiring a new customer. In today’s
Press Release – Denise Smith
Denise Smith, PMP, ITIL, CSM CEO/Founder 2017-2018 NAPW VIP Woman of the Year Circle Contact: Denise Smith, PMP, ITIL, CSM, CEO/Founder Eagle Ridge Professional Services, LLC denise.smith@eagleridgeconsulting.com Garden City, NY — The National Association of Professional Women (NAPW) honors Denise Smith as a 2017-2018 inductee into its VIP Woman of the Year Circle. She is recognized with this prestigious distinction for leadership
Effective Meetings – Getting Back to Basics
PROBLEM Have you had this meeting experience? You are in a meeting getting ready for a release (product launch, production fix, new feature implementation, etc.…) that same evening and someone says they were unaware of the targeted launch so the release has to be stopped? What’s worse is that you know this person was in all of the meetings
The Very Practice of Management No Longer Works
THE VERY PRACTICE OF MANAGEMENT no longer works. The old ways — annual reviews, forced rankings, outdated competencies — no longer achieve the intended results. The American workforce has more than 100 million full-time employees. One-third of those employees are what Gallup calls engaged at work. They love their jobs and make their organization and America better every day. At the other end,
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