Forum – Customer Service
20
Nov
Successful Customer Service Tools
Patience/Good listener Must be able to take the time to listen and hear what the customer needs. Must be able to identify, repeat, rephrase what customer is saying to guide in the right direction Product knowledge If you are guiding customers you must know what products your company offers and what they do. If you direct customers to the right
20
Nov
Good Customer Service
Good customer service is required for every customer every time. Customer service is that assistance and advice you provide to those who buy or use your products or services. It is a critical piece of your successful business. Satisfied customers are repeat customers and repeat customers can save you 6-7 times the cost of acquiring a new customer. In today’s
EAGLE RIDGE CONSULTING
PROUD MEMBER OF
PROUD SUPPORTERS OF
